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At Zargé, every piece is inspected before it leaves us. However, if something isn’t quite right with your order, we’re here to help.
You may request an exchange within 7 days of receiving your order.
An exchange is accepted if:
You received the wrong size
You received the wrong product
The product has a manufacturing defect
The product was damaged during delivery
For size exchanges, the product must be unworn, unwashed, unaltered, and in its original condition, with all tags and packaging intact. Size exchanges are subject to availability.
If you wish to return your order, you may request a return within 7 days of delivery.
The product must be:
Unworn
Unwashed
Unaltered
Free from stains, perfume, makeup, or other marks
Returned with original tags and packaging
Once the returned item is received and inspected, the refund will be processed. Refunds will be issued through the original payment method where possible.
Items purchased during promotional offers or at a discounted price are eligible for exchange only, subject to availability.
Cash refunds are not available on sale items, except in cases where the item is defective or the wrong product was delivered.
We understand that sometimes you may simply change your mind.
For change-of-mind returns or size exchanges, return/exchange delivery charges are the customer’s responsibility.
If the wrong item was sent or the product has a verified manufacturing defect, Zargé will cover the applicable return/exchange delivery cost.
We cannot accept returns or exchanges for products that:
Have been worn
Have been washed
Have been altered or damaged after delivery
Are missing original tags
Show signs of use, stains, perfume, or other damage
Are returned after the 7-day window
Simply DM us on Instagram at @zargeofficial or contact us through our official customer support channel/email with:
Order Number:
Tracking no:
Full Name:
Reason for Return/Exchange:
Requested Size (if exchanging):
Photos/Videos of the product:
Our team will review your request and guide you through the process.
Please inspect your order as soon as you receive it.
For damaged, incorrect, or defective items, we recommend taking clear photos/videos immediately after opening the package so we can resolve the issue quickly.
All returned items are inspected before an exchange or refund is approved.